Synergem Emergency Services, LLC – Announces Addition of EvolutionISR™ Interactive Session Recording to its Evolution™ Product Suite.
Greensboro, NC – November 30, 2011 – As the provider of the Nation’s most scalable and efficient NG9-1-1 Emergency Services IP Network (ESInet), Synergem is adding integrated logging/recording capabilities to its product suite. A carrier-grade Interactive Session Recorder (ISR), EvolutionISR™ is specifically designed to overcome the unique challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony environments. As NG9-1-1 brings broadband communications capabilities to 9-1-1 call centers, with video, text and other data delivered and utilized as part of the 9-1-1 call handling process, EvolutionISR™ will ensure that all these data are captured, recorded and archived in real-time. Synergem President, Myron Herron stated: “EvolutionISR™ is a highly-extensible feature-rich solution that delivers real time state-of-the-art cloud-based or local session recording. EvolutionISR™ complements Synergem’s EvolutionNET™ ESInet, providing the nation’s 9-1-1 Public Safety Answering Points (PSAPs) with a range of session recording options to meet diverse scale and performance requirements. The EvolutionISR™ solution is ideal both for regulatory compliance and quality assurance recording applications, as PSAPs upgrade their 9-1-1 infrastructure and migrate to the Next Generation systems.” An … Continue reading
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