Evolution is defined as a process by which something passes by degrees to a more advanced and mature state. NG9-1-1 represents an evolutionary step in emergency communications beyond E9-1-1. Synergem’s mission is to help the public safety community move seamlessly, efficiently and economically to this next plateau.

Synergem’s Evolution suite of NG 9-1-1 solutions deliver on the promise of Next Generation 9-1-1 today! NENA i3-compliant, the Evolution Suite can plug and play for PSAPs prepared to fully embrace NG9-1-1 or, for PSAPs restricted by legacy networks, the Evolution suite provides interfaces and gateways that bridge the gap until those centers are ready to fully participate in a true NENA i3 environment.

For a concise description of Next Generation 9-1-1, please view the video produced by Avaya, one of our business partners, provided below:

Keep in mind that the i3 model does not contain an MSAG or an ALI database. ANI is not delivered to the PSAP and there is no ANI/ALI controller. If you are discussing any of these elements, you are not talking about NENA i3 or NG9-1-1.